Contact information

Need help with your order or have a question about the ELYORA™ Dream Projector? Our customer support team is here to help.

Customer Support

Email: elyoradesign@gmail.com

When contacting us about an existing order, please include:

  • Your full name
  • Your order number
  • The email address used at checkout
  • A short description of your question or issue
  • Clear photographs or videos if your product arrived damaged, faulty or incorrect

Providing this information will help us review your request more quickly.

Order Changes and Cancellations

Contact us as soon as possible if you need to change or cancel an order.

We begin processing orders shortly after they are placed, so we cannot guarantee that changes or cancellations will be possible once an order has entered fulfilment or has been dispatched.

Returns and Refunds

Before returning a product, please contact us at:

elyoradesign@gmail.com

Include your order number and the reason for your return. We will provide the relevant return instructions after reviewing your request.

Please do not send a return to the address shown on a shipping label without contacting us first, as this may be the address of a fulfilment or delivery partner rather than the correct returns location.

For complete information, please read our Refund Policy.

Damaged, Faulty or Incorrect Orders

If your order arrives damaged, faulty or different from what you ordered, contact us promptly.

Please include:

  • Your order number
  • A description of the problem
  • A photograph of the product
  • A photograph of the packaging
  • A photograph of the shipping label where possible

We will review the information and explain the available next steps.

Delivery Questions

Tracking information will be sent to the email address provided at checkout once your order has been dispatched.

If tracking has not updated for an unusual amount of time or your parcel is marked as delivered but cannot be located, contact us at elyoradesign@gmail.com.

Before contacting us about a delivered parcel, please check:

  • Around the delivery location
  • With other members of your household
  • With neighbours
  • Any safe place shown in the tracking information
  • Your building reception or parcel collection area